RDI

Incidents are recorded as follows:

First of all, if our profile is configured, the initial data will be loaded accordingly; otherwise, we proceed to enter or modify them if necessary. The information entry is divided into two steps:

STEP 1:

Enter the general information, keeping in mind that the mandatory fields are those marked with red asterisks. (*).

Keep in mind that the person entered as Registered Userwill receive an email with the registration details:

Email example:

STEP 2:
Luego ingresamos con mayor detalle información de la incidencia, nuevamente tener en cuenta que es de obligatoriedad la información que cuenta con un asterisco rojo (*).

The registered incidents are added after saving:

Once the RDI is recorded, it appears in your records list:

Keep in mind that an RDI can also be recorded as a GUEST user (without access credentials) from the Home Screen, meaning that even if you don’t have your credentials, the record can still be entered:

Then you can start recording the RDI: